Frequently asked questions
1. When will you receive your order?
First our operator will receive, review and approve your order. Then we will carefully prepare your wrapped jar and send by courier to the address or office you have specified. Depending on where the delivery address is, your order will be with you between 2 and 6 working days depending on your location... Unless there are any circumstances that hinder delivery on time-for example, snowstorm, hurricane, tornado, etc.
2. When and how will you pay the order?
Orders are paid through the website at the moment of your checkout from the online store.
3. Can you return/cancel the order?
YES! Of course - you have the right to cancel the order even before shipped. You have time to do that by 16:00 (GMT+2) on the day of your order, or the next day (if placed after that time). You also have the full legal right of return or decline within 14 days after receiving the order. If you really want to do this, there are two options:
A) at the time of receiving of the order, you decide to return it or cancel it. Just tell that to the courier and ask him to call us. The delivery is paid by the customer.
b) You have already received your order, you have come home, unpacked everything... and want to return the order. Everything is quite simple and easy - email us your request at email@example.com. Once our operator has contacted you, you will be asked for the following:
1. To return the goods to us in the form in which you received it - with all labels and no traces of use. The jar should not have been opened. The packaging must also not be in disturbed form. You must also apply the payment receipt (issued by the relevant courier) you have received! In the absence of a money transfer receipt, we cannot refund you.
2. Once we receive the goods at our warehouse you will be refunded on the amount for your order (less the shipping charge and less 1 EUR administrative bank fee for the refund).
In case of a dispute that cannot be resolved in conjunction with the selected online store, you can use the ODR site. All products on the page are subject to updates. The information on this page can be changed at any time and it is not obligatory to have the changes announced on the page.